Privacy Policy & Terms

The short version: We collect only what we need to provide our services, we never sell your data, and your customers' data always belongs to you.

1. Who We Are

Tavelo AI ("Tavelo", "we", "us", "our") provides AI-powered marketing and automation services for restaurants. We are based in Danbury, Connecticut and operate at taveloai.com.

For any privacy questions contact us at: hello@taveloai.com or (203) 556-0988

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

Contact form submissions — name, restaurant name, email, phone number
Demo booking information through Calendly
Service agreement and billing information
Restaurant details provided for AI system setup — menu, hours, policies

Information collected automatically:

Website usage data through analytics tools
Device type, browser, and general location data
Pages visited and time spent on the site

Customer data collected on behalf of clients:

Phone numbers collected through waitlist and loyalty program sign-ups
Customer interaction data through AI phone and chat systems
Review and feedback data from third-party platforms

3. How We Use Your Information

To provide and improve our AI-powered restaurant services
To communicate with you about your account and our services
To process payments and manage billing
To set up and train AI systems specific to your restaurant
To send service updates and performance reports
To respond to inquiries and provide customer support

4. Customer Data Ownership

All customer data collected through Tavelo services on behalf of a client restaurant — including customer phone numbers, loyalty program members, and interaction histories — belongs to the client restaurant. Tavelo does not sell, share, or use client customer data for any purpose other than providing the contracted services.

Upon cancellation of services, client data is available for export upon request for 30 days, after which it is securely deleted.

5. Data Sharing

We do not sell your personal information. We may share information only with:

Service providers — tools like Twilio (SMS), Vapi (phone AI), and Make.com (automation) that we use to deliver services. These providers have their own privacy policies.
Payment processors — Stripe processes payments. We do not store credit card details.
Legal requirements — if required by law or to protect our rights.

6. Third-Party Platforms

Tavelo connects to third-party platforms including Google, Yelp, Instagram, and Facebook on behalf of clients. These platforms have their own privacy policies and terms of service which govern their use of data.

7. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage clients to use strong passwords and to notify us immediately of any suspected unauthorized access.

8. Cookies

Our website uses cookies for analytics and functionality. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time

To exercise any of these rights contact us at hello@taveloai.com.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify active clients of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions about this privacy policy?

hello@taveloai.com · (203) 556-0988

The short version: Use our services honestly, pay on time, and we'll deliver everything we promise. Month-to-month, no surprises, cancel anytime with 30 days notice.

1. Agreement

By signing a Tavelo Service Agreement or using Tavelo's services, you agree to these Terms of Service. These terms apply to all clients and users of taveloai.com and Tavelo's AI-powered services.

2. Services

Tavelo provides AI-powered marketing and automation services for restaurants as described in the selected service plan. Services include but are not limited to:

AI phone concierge and answering services
Review monitoring and response management
Social media content creation and scheduling
SMS marketing campaigns
Customer loyalty and birthday programs
Tableside chat widget and QR code deployment
Staff training and briefing systems

Specific services included depend on the selected plan as outlined in the signed Service Agreement.

3. Account Responsibilities

Clients are responsible for:

Providing accurate and current restaurant information
Granting necessary access to Google, Yelp, and social accounts
Notifying Tavelo promptly of any menu, hours, or policy changes
Ensuring their use of Tavelo services complies with applicable laws
Obtaining any required consents from their customers for SMS and marketing communications

4. Payment

The one-time setup fee is due upon signing and is non-refundable after onboarding begins
Monthly service fees are charged automatically on the recurring billing date
Failed payments may result in service suspension until resolved
Phone call overages are billed at $0.08 per minute above the plan allowance
All fees are in USD

5. Term and Cancellation

All Tavelo service plans are month-to-month with no long-term commitment. Either party may cancel with 30 days written notice via email to hello@taveloai.com. No cancellation penalties apply. Services continue through the end of the final paid period.

6. Acceptable Use

Clients may not use Tavelo services to:

Send spam or unsolicited messages to individuals who have not opted in
Harass, threaten, or deceive customers
Violate any applicable laws or regulations
Infringe on the intellectual property rights of others
Engage in any activity that damages Tavelo's reputation or services

7. SMS Compliance

Clients using Tavelo's SMS services are responsible for ensuring compliance with the Telephone Consumer Protection Act (TCPA) and all applicable SMS marketing regulations. Clients confirm that customers receiving SMS messages have opted in to receive such communications. Tavelo provides opt-out mechanisms in all SMS campaigns as required by law.

8. Intellectual Property

Tavelo retains ownership of its AI systems, software, processes, and tools. Client retains ownership of their restaurant data, customer lists, menu content, and branding. Content created by Tavelo's AI on behalf of the client (social posts, review responses, etc.) is owned by the client upon creation.

9. Third-Party Services

Tavelo's services rely on third-party platforms including Google, Yelp, Instagram, Facebook, Twilio, Vapi, and others. Tavelo is not responsible for outages, changes, or policy updates by these third parties that may affect service delivery. We will make reasonable efforts to adapt to third-party changes promptly.

10. Limitation of Liability

Tavelo's liability to any client is limited to the most recent month's service fee paid. Tavelo is not liable for indirect, incidental, or consequential damages arising from use of our services. Tavelo does not guarantee specific business outcomes such as revenue increases or review score improvements.

11. Indemnification

Clients agree to indemnify and hold harmless Tavelo from any claims, damages, or expenses arising from client's use of Tavelo services, violation of these terms, or violation of any third-party rights.

12. Modifications

Tavelo reserves the right to modify these terms or service pricing with 30 days written notice. Clients may cancel without penalty if they do not accept changes.

13. Governing Law

These terms are governed by the laws of the State of Connecticut. Any disputes will be resolved in the courts of Fairfield County, Connecticut.

14. Contact

For questions about these terms contact us at hello@taveloai.com or (203) 556-0988.

Questions about these terms?